What kind of photo should I submit?

We can work on any photo, but obviously it’s harder to deal with photos that are too dark or are out of focus. Our artists can work at their best when the details in the photo are clearly visible. And note that, in photos with people, it’s best if the faces are seen close up and are well focused. To summarise: well lit, well focused, good detail, and faces close-up.

What else is important when choosing the photo to submit?

Don’t forget that, if you want the photo to be wrapped around the sides of the canvas (‘with bleed’), there should not be any important detail or features at the edges of the photo. Up to 4 cm of your image, on all four sides, will be wrapped and thus will not be visible when you’re looking head-on at the final image.

Megapixels, image format, resolution – help!

Don’t worry! Just follow these instructions and all will be fine: Image format: We prefer jpeg images – images taken with a digital camera are saved in jpeg format so there’s no problem there. If you need to scan a photo, you can save it in jpeg format on your computer. Image size: The minimum should be 500Kb, but the larger the better. Image resolution: For a digital camera, we recommend a setting of at least 3 megapixels in order to get the best results.

How should I scan a photo?

If you have to scan a photo, you can use your copier or the software that usually comes with your computer: • Scan the photo in RGB colour • Set the output resolution to a minimum of 300 dpi (dots per inch) • Save the image in jpeg format, with the highest-quality setting

My photo’s not great and it’s got ‘red eye’ and date stamp. Can you fix that?

We’ll do what we can. We check each photo carefully before working on it. For example, we’ll check to see if its resolution is high enough to suit the size of canvas you want. We’ll let you know if the photo is suitable for wrapping. And we will remove red eye and date stamp – and enhance the image if possible.

What kind of equipment and materials do you use?

The best, of course:
  • Printers: Large-format Epson 9880 series, professional inkjet printer.
  • Inks: Epson UltraChrome K3 Ink With Vivid Magenta – which are the most advanced pigmented archival inks on the market.
  • Canvas: We use Crystalline Canvas. This is a super-heavyweight 440 gsm, 21 mil, ultra DMAX, OBA-free, bright white poly-cotton canvas approved by the Fine Art Trade Guild – and the image is printed at 1,440 dpi (dots per inch). This canvas offers incredible lightfastness (55+ years) and scuff resistance and does not require to be varnished.
  • Stretcher: Finally, we use kiln-dried, 38 mm deep, European pine stretcher bars to mount your image. These stretcher bars manufactured in Europe to very high standards from the best grade redwood pine which means that the bars are clean, dry and spore free as well as being strong and straight. Each canvas includes free wooden wedges.
In brief, whether it’s our printers, our inks, our canvas or our top-coat, PhotoMaster uses the industry leader in each case.

The colours in my finished canvas look slightly different from the colours on my computer screen. Why?

We do our best to produce great and faithful images, but nobody can guarantee that the finished canvas will look just like what you see on the screen. Why not? Because how the colours of your photo on a computer screen appear depend on a range of factors, including: • whether you’re using a PC or a Mac • your computer’s colour, brightness and contrast settings • your screen’s make and model – and its age • the make and model of your graphics card • the light shining on your computer monitor etc. Given so many variables, you can expect variations in the colours! However, we have full control of the colours while working on images and we do some appropriate colour management to ensure a good print (at no charge) and carefully check that images look their best. As well, our sophisticated proofing software ensures that our printers reproduce exactly on the canvas the colours of the image. ICC profile: If you have a calibrated monitor, you’re welcome to contact us for our ICC colour profile.

How long will my canvas last? Will the colours fade?

We use genuine Epson UltraChrome K3 Ink of archival quality. This means that they meet the standards required by curators and librarians for old or rare items. Tests show that the inks we use will last over 75 years (estimated) before they show any signs of fading or discolouring. As well, we use OBA-free Crystalline Canvas that has a life span of approximately 55 years before deterioration may begin. Note that the canvases are intended to be kept indoors. It’s best to avoid letting strong window light shine on them, but even in such a case the image should still last for many years.

Is there a risk that my canvas will be damaged in the post? What kind of packaging do you use?

Our boxes are designed to protect the canvas during shipping. Your canvas is held securely in the center of the box and contained in bubble wrap, which protects it from any moisture and gives it extra protection.

Will my canvas be ready to hang on the wall?

Yes. The canvas is ready to hang out of the box, and we also provide fixings that cannot be seen once the canvas is mounted.

How should I look after the canvas to keep it at its best?

Here are some tips for maintaining your canvas: • Hanging: Don’t hang the canvas where it will be in constant direct sunlight. • Sagging: Since your canvas is made out of natural ingredients, it will be affected by changes in humidity and temperature and may begin to sag a little over time. If it does, tap the wedges lightly in order to retighten the canvas on the frame. • Dusting: To dust your canvas, wipe it with a soft cloth. • Cleaning: To clean your canvas, wipe it with a soft, damp cloth.  Do not use cleaning sprays/fluids. • Handling: Don’t put too much pressure on the canvas when you’re handling or moving it. • Repairing: Since the image is sealed on to the canvas, it will generally resist fingerprints, smudges and minor scratches, and should not crack. But obviously it is possible to scuff or scratch it, so handle it with care. If it does get scratched, you can repair the damage with a felt-tip pen or a suitable art pen.

Can you send my canvas to a PO box?

Sorry, no. We cannot deliver to PO boxes – only to physical addresses.

How long will it take for my canvas to arrive?

The time required depends on your requirements and their complexity, so it varies from order to order. Once you place your order, we check each photo for quality and make minor improvements if necessary (and possible). We then print, leave prints to dry for two days, stretch the canvas over its frame, and pack and post. The overall process normally takes between 4 and 5 business days.

How do I cancel an order?

Why would you want to do that? Oh, so you made a mistake … OK, no problem, just contact us without delay.

I hate giving out personal information on the Internet. How do I know that it’s safe?

PhotoMaster respects your privacy. Payment is made using a secure system and we do not store any payment information. We will never sell your personal details or distribute them to a third party. You can see our Privacy Policy here.

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